You are reserving one specific lesson for one named Student, on one date, at one time and within one lesson type. Once Ukiyo confirms it, we commit the Instructor, teaching space and planned attention to your Student.

Weekly Advance protects your Student’s same day and time for every available weekly date in that calendar month. It is not a discounted package of lessons that can be selected or moved between different dates.If the regular schedule does not work for the full month, you may release the place and request a new regular Weekly Advance Reservation from the 24th, subject to availability. From the 1st, you may request individual Selected-Date Reservations from remaining availability.

No. The Weekly Advance rate applies to the same regular day and time across the calendar month. Individual date choices are Selected-Date Reservations and use the applicable Selected-Date fee.

Once the month has begun, the Student schedule, Instructor hours and pool space have already been planned. A confirmed Reservation cannot be changed during that month.You may request a different regular arrangement for the following month by the 23rd. If you want additional attendance during the month, you may request a separate New Reservation.

Please submit the request by 17:00 on the 23rd. Ukiyo then plans the following month in a clear order: continuing Weekly Advance Reservations, confirmed Holding Reservations, new Weekly Advance requests and then Selected-Date availability.Your request takes effect only when it is approved and confirmed in the Parent Portal.

You are welcome to ask. Ukiyo discourages same-day Reservations because an Instructor may already have personal plans outside their confirmed teaching schedule.Where a suitable Instructor is genuinely available, Ukiyo may offer a same-day Reservation. It is never guaranteed: it must be approved, added to the Parent Portal, and all applicable Reservation Fees must be paid before arriving at the pool.For this reason, Reservations are best requested at least 48 hours in advance. This gives Parents, Students and Instructors a clear, predictable schedule.

A message begins a request; it does not create a Reservation.First, Ukiyo confirms the Reservation by adding it to your Parent Portal. Once it appears there, the scheduled lesson and applicable Reservation Fees are shown, and payment is requested.Before travelling to the pool, please check your Parent Portal and ensure all applicable Reservation Fees have been paid. If the Reservation is not shown in the Portal, your Student is not scheduled to attend.

Please send the request to Ukiyo administration. Instructors are responsible for teaching, while Ukiyo manages Reservations through one shared schedule.A message can begin a request, but only Ukiyo approval and Parent Portal confirmation create a Reservation.